Frequently Asked Questions (FAQs)

Ordering
You can browse our full range of products on our website. Once you have selected the items you want, add them to your basket and proceed to checkout. You will need to provide your shipping details and select a delivery option before confirming your order. All items are subject to availability, and sometimes popular products may sell out quickly. Once your order is placed, you will receive a confirmation and an estimated delivery timeframe.

Delivery
We offer standard and express delivery options within the UK. Standard delivery typically takes 3–5 business days, while express delivery can be faster depending on your location. Delivery times for international orders may vary and depend on local customs and postal services. Please ensure that the delivery address is correct to avoid delays. All orders are carefully packaged to ensure that items arrive in perfect condition.

Returns & Exchanges
If you are not completely satisfied with your purchase, you may return items within 30 days of receipt. Items must be unworn, unwashed, and with all original tags attached. This includes any protective packaging and labels. Once your return is received and inspected, we will process a refund to your original method of payment. Exchanges are possible subject to availability, and we recommend placing a new order for the desired item while the return is processed to ensure you receive the correct size or color.

Product Care
Taking proper care of your products ensures they remain in excellent condition. Clothing items should be washed according to the care label instructions, and delicate fabrics may require hand washing or dry cleaning. Footwear should be cleaned and conditioned regularly to maintain quality. Accessories, such as leather goods and jewelry, should be stored away from direct sunlight and moisture. Following these guidelines will prolong the life of your items and keep them looking their best.

Size Guide
We provide detailed sizing charts for all our categories, including women, men, and junior collections. For clothing, measurements such as bust, waist, hips, and inseam are included. Footwear sizes are also listed with conversions for different regions. We recommend checking the size guide carefully before placing your order to ensure the best fit. If you are between sizes, consider sizing up for a comfortable fit.

Gift Cards
Gift cards are available for purchase and make an ideal present for any occasion. They can be used to purchase any product available on our website and are valid for a set period from the date of issue. Gift cards cannot be exchanged for cash and must be used in a single transaction unless otherwise stated. They provide flexibility for the recipient to choose exactly what they want.

Promotions & Offers
We regularly offer promotions and seasonal discounts on selected products. These promotions are subject to availability and terms and conditions. Clearance items, limited editions, and collaborations may have specific promotional rules. Keeping an eye on announcements and newsletters ensures you don’t miss any exclusive offers. Promotions cannot be combined unless explicitly stated.

Loyalty & Rewards
Our loyalty program rewards customers for every purchase. Members earn points that can be redeemed for discounts or special offers. Additional benefits may include early access to new collections and exclusive events. Points are accumulated automatically when purchasing, and membership is free. Terms and conditions apply, and points cannot be transferred or redeemed for cash.

Product Collections

• Women’s Clothing & Accessories: Includes dresses, outerwear, knitwear, and handbags. Each piece is designed with attention to detail and premium materials.
• Men’s Collection: Features tailored jackets, casual wear, knitwear, and footwear suitable for various occasions.
• Equestrian Range: Offers riding jackets, breeches, boots, and accessories for equestrian enthusiasts, designed for performance and style.
• Junior & Little Collection: Children’s clothing and footwear made from quality fabrics, designed to be comfortable and durable.
• Home & Lifestyle: Includes home accessories, décor, and lifestyle products, crafted with the same high standards as our fashion ranges.

Contact & Support
For general inquiries or assistance with orders, you can reach out through the online support form or help center on our website. Our customer support team is available to answer questions regarding product details, order status, returns, and care instructions. Support ensures that every customer has a smooth shopping experience from browsing to delivery.